Dear eBay Community users,   we are about to move the eBay Community to a new platform, to offer you an even smoother, more engaging, and more connected experience. Events, discussions, resources, and searches will all be available in one centralized space, so you can find what you need more quickly and connect with the community even more easily.   With a modern design, simpler navigation, and improved features to support sharing and collaboration, this new space helps you get even more out of every interaction. What’s changing: posts and most activity from 2023 onward will be automatically transferred to the new platform to simplify the experience, some existing activity will not be available in the new unified space access is always carried out from the eBay site via SSO when the platform goes live, detailed FAQs will be available to help you navigate easily during the transition, from June 11 to 15, 2026, the new Community site will be in read-only mode. If you have account issues during this period, live agent support is available at https://www.ebay.it/help/home . Your participation and contributions have been invaluable and have helped shape the eBay Community as we know it today.   We believe this new chapter will make your experience stronger, smoother, and more impactful, and we can’t wait to have you with us.   Thank you. The eBay Community team

We are pleased to introduce the new page for compliance assistance, which makes it easier to find support service providers to help you meet regulatory requirements.   The new page, now available within eBay's Regulatory Guide, helps you find assistance with regulations that may apply to your business activities, including product safety laws, customs duties, environmental regulations, etc.   You can browse and compare independent providers offering regulatory services, including:       access to regulatory guidelines and required compliance data;       product safety testing and certification;       EU responsible person representation;       extended producer responsibility (EPR) registration and reporting;       other specialist regulatory support services. You can filter based on your needs, review the available services, and contact providers directly. This resource was developed by our regulatory compliance team to save you time, simplify compliance, and help you sell more successfully.   Check out the page for compliance assistance and spend less time navigating requirements, and more time growing your business.   Thank you for being part of the eBay Community

Introducing the new eBay Resolution Hub! A platform where sellers can easily resolve compliance issues related to their account and listings.    Here are some examples: completion of identity verification; refund of a negative balance; submission of the required tax information; resolution of issues related to listing rules. One single space, with clear priorities, so you know what needs attention and what the next steps are. It’s easier and faster to resolve issues and get back to selling.   Shall we get started? Go to resolution.ebay.it and discover the Resolution Hub.   Thank you for choosing to sell on eBay!

eBay’s rules and services are designed to be clear and easy to use. We are updating the Terms of Use for Payment Services and the changes will take effect on July 8, 2026.   The updated Terms of Use for Payment Services will better describe the payment services offered. We have reworded the terms to clarify and reorganize the existing ones, making them easier to read and understand.   If you do not accept the proposed changes, you can withdraw from these Terms of Use for Payment Services in accordance with Section 10 ("Term, withdrawal, and termination") at any time before July 8, 2026.   Thank you for being part of the eBay Community.

We are aware that, starting on Sunday, some users are experiencing intermittent technical issues with some eBay platform features. Thank you for your patience while we work to resolve the issue. eBay will protect your selling performance, by providing: the removal of negative or neutral feedback attributable to the intermittent technical issues the cancellation of cases that negatively affect performance, arising from affected orders (such as cancellations and claims closed without resolution by the seller) There will also be no impact on the metrics related to tracking upload and on-time shipping. If you had an auction ending after April 26 at 9:01 PM (local time) and believe it was affected by the issue, you can cancel the order: in that case we will protect your seller performance and refund the related selling and advertising fees. We know how important it is to be able to rely on a trustworthy marketplace and we thank you for your patience while we work to resolve the situation. Any updates will be posted here.

Online shopping is increasingly centered on visual impact. Videos are one of the most effective ways to help buyers understand what you’re selling, build trust, and increase sales.   That’s why we’re adding video as a new way to showcase items in Priority strategy Promoted Listings . Currently in beta , this new feature marks the first step toward an evolution of advertising on eBay, with more dynamic and engaging formats. We’ll continue improving the experience over time, based on seller feedback and performance analysis.   Why video makes a difference    Videos let buyers see your item in action, quickly understand its strengths, and buy with confidence. With video, you can:  stand out in search results and in prominent placements on eBay; show an item’s appearance, compatibility, or how it works; highlight details that can’t be shown in photos; help buyers purchase with confidence.   How video works    You can use short videos in Priority strategy Promoted Listings. Videos play automatically in eligible placements on eBay sites. If a placement doesn’t support video, the listing image will automatically be shown in the ad.   Getting started is simple:  if your listing already has a video, you can use it in the ad with no further action; otherwise, you can upload a short video when you create or edit a campaign; you can add one 5–60 second video per listing.   There are no changes to how fees are charged. Promoted Listings with video always use cost-per-click fees.    Tips for creating effective videos   You don’t need a professional production team. The most effective videos are often simple and authentic: show your item in the first few seconds; aim to keep it short and under 15 seconds; focus on one key benefit or feature; make sure the video works even with the sound off.    Start simple, then refine the video based on results.   Get started now    If you already use Priority strategy, adding video to your existing campaigns is easy. You can compare performance using the new video-specific metrics, such as view rate and video completion rate, along with results from your existing campaigns.   If you’ve never used ads or Priority strategy, video is a simple way to increase visibility while keeping control of your budget. You only pay when a buyer clicks on your ad, and you can start with just a few listings.   You can add video to listings in Seller Hub or directly to campaigns in Ads Hub. 

As of 28 December 2024, the EU Universal Charger Directive has come into force, which aims to reduce electronic waste by establishing a single type of charger for certain rechargeable devices. The directive applies only to professional sellers.   At the time of the first sale of certain electronic devices in the EU and Northern Ireland markets, professional sellers must:       offer only electronic devices equipped with a USB-C port;       offer the option to buy the device without a charger, if one is included;       display a symbol and a label in their listings. These requirements also apply to laptops from 28 April 2026.   Watch this video for simple, detailed information on how to create successful listings.   For more information and guidance on the Directive, including details of the products concerned, visit the Seller Hub .   Thank you for being part of the eBay Community

Ready to revolutionize the fashion world?   eBay's Circular Fashion Fund is back this year too to promote the circular economy and create new opportunities for emerging fashion businesses. For the first time, the initiative is also open to Italian brands.   We are looking for businesses with between six months and six years of experience that use circular solutions to solve real problems in the industry. Applicants operate in line with eBay's activity in the fashion vertical, have a clear and structured approach to circular fashion, a solid and sustainable business model, and the ambition to generate a positive impact for people and the planet, now and in the long term.   How it works: The eight finalists will receive a grant of 50,000 dollars , as well as a tailored mentorship program to support product development, marketing, and industry partnerships. Among them, one company selected as the Circular Fashion Fund Global Winner will have the opportunity to receive an investment of 300,000 dollars * from eBay Ventures. Applications will be open from January 14 to March 8 . If you're selected, we'll let you know by March 20 . The selected applicants will then present their proposals to a jury made up of industry experts, previous edition winners, and eBay executives. Visit our registration page in English and submit your application today.   Together, we can turn great ideas into concrete solutions. Good luck!   Submit your application     * Terms and conditions apply.  

We’re pleased to introduce our new video , which answers the three most frequently asked questions from sellers about the EU Common Charger Directive: What is the EU Common Charger Directive? Which electronic devices are covered? What steps do you need to follow to be compliant? The video also includes a step-by-step demonstration of how to show the label and pictogram in your listings.   Watch the video and see how easy it is to stay compliant with the new rules, while helping buyers make more informed and sustainable choices .   Watch the video Quick reminder   The CCD Directive applies to all professional sellers offering electronic products subject to the regulation, such as: mobile phones tablets digital cameras other rechargeable electronic devices The directive will come into force for products first placed on the EU or Northern Ireland market starting December 28, 2024 (for laptops, the expected date is April 28, 2026) . Learn more about the EU Common Charger Directive   Thanks for being part of the eBay Community.

It can be difficult to keep up to date with all the laws and regulations that apply to selling on eBay, especially because they come from different regulatory bodies. To help you save time and grow on eBay, we’ve created a new rules guide. It will be your go-to resource: ebay.it/norme-vendita . The guide provides: a centralized reference point for key information on regulations; a tool to help you easily identify the laws and regulations that affect your business;  links to instructions on how to comply with the regulations. To get started, enter your location and your shipping destination in the search tool. The regulations that may apply to your case and more information on how to comply with them will be shown. Even though it is not exhaustive at the moment, the guide will be updated regularly.   Shall we get started? Check out the guide   We recommend adding the guide to your favorites so you can quickly refer to it whenever you need it.   As always, thank you for being part of the eBay Community!