I requested the invoice made out to the company, but it’s arriving by email addressed to the individual and not in the electronic tax drawer, so I can’t download it. How can I solve this? Since the seller says they can’t change the invoice once it’s been issued.

Good morning A greeting to the whole community. IN THIS PERIOD WE ARE ACTIVE BECAUSE WE SELL LITTLE..... I’m starting this discussion to share a strong concern about the trend the platform has been taking lately and to understand whether this is now a widespread situation. For several months we’ve been seeing a steady and worrying drop in sales. The strong feeling is that this collapse is closely tied to the mechanism of sponsored advertising campaigns. Organic visibility now seems to be gone: if you don’t constantly pay to sponsor your items, sales stop. But the worst part is that even when paying the requested advertising fees, the results are no longer showing up, turning it all into an unsustainable cost that eats into sellers’ margins without generating any real return. With fees getting higher and higher and this system penalizing those who work honestly, the support services for us users are getting drastically worse. The recent introduction of chat support – which seems to have almost completely replaced direct phone contact with trained operators – is turning out to be a disaster. You end up dealing with operators who are often incompetent, who respond with canned copy-and-paste phrases, show that they don’t know the rules, and don’t resolve the concrete problems related to blocks, site bugs, or listing disputes. In the past, phone support was eBay’s pride and joy for solving problems in real time. Today it seems the platform is cutting costs on the backs of those who work there every day, leaving us alone in the face of a visibility collapse that isn’t supported in the slightest by those responsible. What has your recent experience been with sponsored listings and the new support? Are you also seeing the same drop in sales because of this advertising system? A calm comparison based on each of our real data would be very useful. Thanks to anyone who wants to contribute.

I was about to leave negative feedback for a merchant who couldn’t ship me the order I had already placed because of their own problems. Obviously what else could I put, negative feedback. I’m about to click, but a message from eBay pops up: "wouldn’t it be better to contact the seller?". So, naively, I tell them their ratings suck, but not wanting to get them in trouble I asked for their opinion. End of story. Instead, I got a threatening letter: "(we at eBay) We review messages to verify that they do not violate our rules. Only purchases made on eBay are covered by eBay’s buyer protection programs. It is not allowed to ask a business counterpart to complete a transaction outside of eBay." At this point I’d like your opinion if possible. What did I do wrong, what did I sell outside of eBay?

The most important information isn’t there !!! It’s never clear which shipping service to select and what the corresponding price is based on the size and weight entered in the listing. All the other selling platforms ( Vinted, Subito, Wallapop ) have a label and shipping automation system, with SIMPLE AND CLEAR prices. SIMPLE AND CHEAP RATES already set from the start based on the weight and size of the item for sale. Here on eBay you’re still light years behind on this aspect and in fact nothing gets sold anymore compared to the past. You’ve made some recent changes that are useless, the most important one, namely the automatic creation of labels with agreements and promotions with the various couriers like they and other platforms do, you still haven’t done. And all this is heavily penalizing for sellers and buyers, who in fact are moving more and more to other platforms.

I already wrote the question below. I don’t understand why a post can no longer be replied to. Shouldn’t this community also serve to keep us up to date? I’d like to know if anyone has received any communication from the Tax Agency for having exceeded the limits set by DAC7. As for me, who have far exceeded them, nothing has arrived. Was someone saying they had received something in their Ade tax portal, or did I understand wrong? Thanks Giancarlo

Ebay is copying other platforms that require the item sold to be shipped first and then the payment arrives to the seller, provided that the buyer gives the go-ahead and decides not to return the item. Watch out, there are plenty of capricious and fraudulent users. An appeal to all private sellers: don't ship a single thing if ebay hasn't first deposited the money into your bank account. Best regards to all

The package has arrived but I still have a list of items that say out for delivery, how can I remove it?

I need to return an item; I received an initial email saying that I would soon receive the shipping label. But still nothing. I have already made 3 requests to send the label, but they only replied to the first one, saying they had sent it and to check carefully. I still haven't received anything despite the follow-ups. What can be done?

Good morning everyone, I’m probably just not capable, but I can’t find any information on this topic in the online help. In short, with the new buyer protection, what happens in the case of untracked shipping? Does the buyer have the option to report that they received the item? I’m trying to get rid of some extra books, and for the low-value ones I’m offering ordinary book mail as shipping, which isn’t trackable. Before buyer protection, I had only one case where the buyer said they hadn’t received the item and I refunded them promptly. In all the other cases eBay always credited me the proceeds within a few days, even without feedback from the buyer. With buyer protection, how does it work, aside from the fact that using untracked shipping still isn’t recommended? Thanks to anyone who replies

Good morning. I am writing regarding this order : Professional Kit Pruning Shears Chainsaw 8 Inches with Telescopic pole Order numberOrder number 20-13583-6973720-13583-69737- This link opens in a new window or tab. Request IDRequest ID 53652619755365261975 Request amountRequest amount EUR 108,90EUR 108,90 Purchase datePurchase date 19 Sept. 202519 Sept. 2025 . The chainsaw has problems with the small bolt that tightens the chain. Basically, it is embedded in the plastic with the hex head inside, and the plastic part has been stripped, so after a few seconds of use, the blade is no longer as tight as it should be, because the threaded little bolt does not stay under tension. So it is not usable. Is there any fix that can be done? Do I need to send it in for repair? In about a year, altogether I may have used it for a couple of hours in total. A bit little, I think, for it to get ruined like that. I look forward to your instructions. Thank you for your attention. EBAY'S REPLY : THE SELLER NO LONGER SELLS WITH US, SORT IT OUT YOURSELF. A TOTAL DISGRACE. I WILL HAVE MY LAWYER WRITE.