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Introduction of Credit Notes on Sellers' Fees and VAT
Summary: A participant introduces the topic of credit notes related to commissions and VAT for sellers, but does not provide further details or discussion in the initial post.
To improve clarity and transparency, starting on October 31, 2025, eBay will begin issuing credit notes for all refunds of fees, charges, and VAT applied to sellers in the EU.
Each credit note will clearly show the credited amounts and references to the original invoice.
What is a credit note?
A credit note is a tax document that reduces or cancels an invoice in whole or in part.
The credit note confirms that a specific amount — such as a fee, surcharge, or refund — has been credited to your account.
Just like your tax invoice, an eBay credit note is an official accounting and tax document. You should keep it for your accounting records and treat it as a separate document that supplements the original invoice.
Together, the invoice and the credit note provide a complete record of your transactions, making VAT reconciliation and accounting simpler.
Why this change?
This update:
- Improves transparency and makes it easier to match charges and reversals,
- Aligns eBay’s invoicing process with market best practices.
Our goal is to make invoicing clearer, more transparent, and easier for sellers to manage.
How to access your credit notes
Starting November 1, 2025, credit notes will be available in the same place as your tax invoices — provided as:
- PDF summary (for a quick overview),
- CSV file (for detailed transaction-level information).
You can download them from Seller Hub or My eBay:
- Go to the Payments tab in Seller Hub (or Payments in My eBay),
- Select Reports,
- Open the Tax Invoices tab,
- You’ll see a list of available credit notes next to your monthly invoices,
- To download, select Download summary or Download details.
If you have questions or need assistance, contact our customer service team.
