Action figures that arrive damaged due to the seller's negligence. | eBay Coffee

ocaciuca · 2023-08-25T00:19:58.492000Z

I’ve been buying on eBay since 2014. What I buy mostly are toys. These toys called Action Figures are sought after by many, and eBay is full of sellers who deal in these items, both new and used, and prices range from a few euros to over thousands of euros. For years eBay has been the main resource in this sector, outperforming its rival Amazon both in price and availability. Since 2023 things have changed. Some sellers, especially Asian ones, have entered eBay’s marketplace and do not guarantee the integrity of the shipment, so an item you’ve been looking for sometimes arrives destroyed.An Action Figure, especially if it’s old, can have considerable value. Naturally, part of the recognized value lies in the fact that it is complete with its original blister pack and that over time this blister pack, or box, depending on the case, has not been bent, has never been opened, is not faded, does not have damaged corners, and so on. Many sellers aware of these collector tricks take care to photograph the items from multiple angles to reassure the buyer about the integrity of the purchase. When shipping, they place the item in a reinforced box, sometimes even two boxes one inside the other, precisely so as not to cause damage during transport to what is the blister pack or original box.Today it’s no longer like that; recently I bought items that were shipped to me only wrapped in a layer of bubble wrap and naturally they were crushed during the shipping journey.Something like this has never happened on eBay. This is acceptable when you buy on Aliexpress or on any other platform, but not on eBay.Three items in a row, one of them bought twice, the second time from another seller with a prior message asking them to take extreme care with the packaging because what mattered most to me was that the box remain intact, arrived crushed.At this point all that remains is to start a return process, but shipping to China, to an address written in Chinese characters and then translated (will that be right?) has a very high cost and moreover it’s not certain that it will be done correctly. How do you solve a situation like this? How can you persuade Asian sellers who do offer free shipping to package their items properly, and therefore make them bulkier and heavier, given that even when you write to them in a message to be careful they still remain unconcerned and do it their way?

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Action figures that arrive damaged due to the seller's negligence. | eBay Coffee | eBay Italy