How to sell honestly and get taken for a ride by scam buyers | eBay Coffee

simonsalta · 2022-01-15T13:41:13.611000Z

Good morning, I’m writing to briefly summarize what happened to me (I have been a non-professional seller since 2015):- a pair of brand-new, branded shoes was purchased in Italy last November 22, with 9 photos in the listing proving that the item was NEW.- the buyer leaves me very positive feedback a few days later.- on December 27 the buyer opens a dispute on ebay for “defective item or not as described”; he attaches some photos showing the shoes as heavily used and therefore worn in some places; in two lines he also writes that the item arrived defective and they didn’t notice right away, because since it was a Christmas gift they only wore it for a couple of days (the photos show that the wear cannot be due to such a short use).- the dispute is immediately closed (after the buyer threatens me in another message in the messaging system, saying that they will take legal action and go to the competent authorities if I did not refund) because the time limit had expired (more than 30 days after the purchase).- that same evening, I receive another dispute opened, handled by Ebay but filed through Paypal, again for the same reason: item not as described, defective, etc etc. Ebay handles the dispute (nothing shows up at all on Paypal) and I can only appeal and send a jpg document proving that the item was intact at the time of shipment (wasn’t that already clear?). I send a collage of the same photos I had in the listing text. While waiting for the outcome of the dispute, 4 days before the response I receive the item sent by post (with no notice from anyone), in trash-like condition and not even packaged (just the shoe box without even any protection).- final result: on January 14 Ebay resolves the dispute in favor of the buyer, refunds them and also slaps me with a “penalty” of 16 euros for case review costs (later waived by Ebay as a courtesy...); finally Ebay tells me that it is no longer possible to appeal! After various phone calls to Ebay (which reassured me about the outcome of the dispute, and passed the buck to Paypal) and to Paypal (which denied any responsibility, passing everything back to Ebay), I obtained a legitimation of fraud, clearly evident and in my opinion handled very badly; I should not even have had to provide evidence in my favor, since everything was documented on Ebay. Yet I lost across the board, and Paypal tells me that Ebay handled the dispute and made the decisions.Now I don’t care if there are no longer the commercial agreements they used to have between them, and now they are waging a cold war: for me this is the classic example of how people can be scammed beyond any possible good faith. I worked in Zara warehouses and, as is normal, return packages are inspected and if the items have been used no refund is issued. Here apparently that’s not the case, and with all the technology available I can’t help but laugh (so as not to cry) when I think about the way these disputes are handled: moreover Ebay first agrees with me, then disagrees with me and therefore between the lines tells me that I sell non-compliant items, even though they are new (so I am not a “top” seller or “above average”). This is clearly a venting post, since I can no longer do anything except accept that I was taken in by people who apparently always get away with it.I will reserve the right to contact a consumer association, at least as a matter of principle!Simone

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How to sell honestly and get taken for a ride by scam buyers | eBay Coffee | eBay Italy