EBAY DISPUTE
Summary: rocciapioneer expresses dissatisfaction with the changes to eBay customer service, criticizing the introduction of chat instead of phone support and the negative impact on communication. They also complain about the decision to hold payments until requested and fear additional future costs associated with this policy, expressing concern about how funds from sales are handled.
Some time ago, with the change that you could no longer call your customer service and you invented the chat to explain problems by writing, but surely no seller has time to waste chatting with you and spend 30 minutes describing a problem, but even then I told you that you were losing points with that invention. Now, from September 1, payments will no longer be paid into our current account but will remain parked in the EBAY account; when we ask for the transfer to our account, will you make us pay more fees for the trouble? What will you come up with in a couple of months, that you’ll seize the proceeds from our sales, keeping everything for yourselves, saying that there are expenses to be paid and we won’t receive anything anymore? CONGRATULATIONS!
