I can't get in touch with an English seller

I bought a refurbished iPad from Pixel Direct almost a year ago, everything was perfect. A month ago it stopped charging.

I bought it because a 12-month warranty was included.

Now, I can't get in touch with him. I wrote to him on eBay and by email, but he never replied.

I'm afraid he has closed the shop in the European market and that my messages aren't getting through to him. What do you recommend I do?

dantmeli_3

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Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

·3 years ago

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The shop seems closed even though it was selling until a few days ago.

Anyway, it’s a seller from outside the EU, so it isn’t subject to EU regulations. Try looking on Google to see if there’s something similar to our AGCM in the UK.

If he doesn’t reply to you, I think it’d be best to take it in for service at your own expense.

mario