Subject arrived damaged | eBay Coffee

scip9918 · 2024-08-30T16:40:51.394000Z

Hello, I would like some information: I received a damaged item!! The amount was quite high with customs duties added. It was supposed to be in excellent condition and I also asked the seller for double-box packaging specifically to avoid bumps or breakage during transport!! Obviously when the package arrived I immediately saw that my request for the double box, despite me following up on it, had not been listened to, and as expected the item was damaged. Now: I wrote to the seller that in any case he was not very fair, since I had made a clear request, and that at the very least he should refund me at least part of the money!! Because okay, it may have been the courier but if good packaging is done and above all if the customer is listened to, he would not have had any responsibility, instead in this case, he did not accept my request!! So I see him as partly responsible!! Anyway, at first he seemed like he wanted to meet me halfway and refund me at least the customs fees!! But he has completely disappeared!! And he no longer replies!! What do you advise me to do? I didn't want to proceed through PayPal, but he's kind of pushing me toward it since he is completely ignoring the problem!!

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Subject arrived damaged | eBay Coffee | eBay Italy