Package with a missing piece, how should I proceed? | eBay Coffee

tomhar_70 · 2024-08-27T09:39:16.002000Z

Hello, I received a package that contained a figure, and it was super dirty, and there are light stains and scratches. The problem is that one decorative piece from the figure is missing; since it’s a figure paired with another one I already have, and that one has the missing component, I’d be annoyed to keep it like this. Also, it wasn’t mentioned that a component was missing! I wrote to the seller about it, unfortunately I was stupid not to make a video while opening the package so I could prove it. Honestly, both because of the condition of the figure and the missing part, I would at least like to be partially refunded rather than make a return, since the figure is also hard to find because it’s been out of print for years and even if it weren’t, I don’t feel like shipping it back and buying it again overseas. How should I go about this? Do I absolutely have to make a return, since I don’t even have proof of the piece actually being missing? In the options it doesn’t show me the “open dispute” item, so other than writing to the seller I don’t know what else to do

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Package with a missing piece, how should I proceed? | eBay Coffee | eBay Italy