Refund | eBay Coffee

angio5 · 2024-05-23T20:07:43.426000Z

Good evening everyone, I would like some advice please, let me explain the story:About 4 months ago I sold a bag to a German user and once she received it she believed that the item was not original, so she filed a complaint with Ebay which they accepted, she sends it back at her own expense and the bag comes back home to me. Then I receive the notification from Ebay that they will charge me the amount paid by the buyer by deducting it from my next sale, as the rules require, and that is what happened, so the matter should have been closed for both of us. But to my great surprise, since then the buyer has been sending me many messages asking me why Ebay is not refunding her, I calmly explain that I have already paid the debt, and I also send her the screenshot as proof that Ebay has already taken the amount from me and that it is Ebay that has to refund it but she insists that she wants the amount she paid from me. So I kindly ask you if you know whether there is any reason why Ebay is not paying her the amount and in this case what else can I do, besides the proof I already sent her? Thank you very much

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Refund | eBay Coffee | eBay Italy