Ryu Hayabusa Kotobukiya Action figure | eBay Coffee

brunokong86 · 2021-03-03T21:28:22.455000Z

Hello, I bought a statue from a seller who did not accept returns, but first I had him send me some photos of the statue and it was intact, then when it arrived at my house I made a video just to be safe before opening the package, once I opened the package I saw that the statue had a broken piece and the arm would not move even though it was supposed to move, I contacted him telling him about the problem and he said that he had sent me photos of the statue when it was intact and that when he bought the statue he did not know the arm was supposed to move, to make a long story short I sent him the video of my unboxing of the package and he sent me two videos with the date of when he had taken the photos, so I told him how am I supposed to know if you damaged the statue while you were preparing the package? I had asked him to refund me 20% of the damage to the statue and he never got back to me, can you tell me who has the stronger case? I think I do because I made a video before opening the package, while he could also have accidentally damaged the statue and shipped it to me anyway, or if the damage was caused by the courier during transport? What do you do in these cases? Can you help me? Thanks a lot.

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