Strange way to handle feedback
Good morning, can someone give me an explanation since I have contacted eBay 3 times by phone and I have never received an explanation, a seller who in my opinion was fraudulent, sent me the wrong item, after my report he tells me to return the item and that he would pay for the return shipping. This obviously did not happen and eBay did not protect me in any way. In any case, I left the negative feedback he deserved, but obviously without being offensive, and after barely half an hour the feedback disappeared. I contact eBay and they tell me, believe it or not, that they deleted it "by mistake", but obviously now I can no longer put back the feedback I wanted, the thing seems strange to me and I start monitoring the seller's profile, and magically to this day 4 negative feedbacks received have disappeared after the usual half hour... This thing falsifies the buyer's expectations and makes you lose trust in the feedback system and in eBay. I am telling this experience to as many people as possible, in all the forums where I am registered, maybe sooner or later someone will explain to me why certain sellers cannot be left negative feedback. If someone is able to give me an explanation, it would be appreciated. Hi everyone
daniiiele
·3 years agoAbsolutely right, they delete negative feedback themselves, they have no shame. Amazon is much better
heavenwelkin
·3 years agoIf Amazon is so much better, why buy elsewhere? Could it be that in the end most people always look only at the price and are loyal only to their wallet?
Kind regards.
marioelegio
·4 years agoEbay would have protected you, if you had requested a return and refund through the proper procedure.
You shouldn't even have had to pay the return shipping costs in advance.
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7&po=2&uci=0&ri=0
I think the representative you spoke with replied to you without really knowing what they were talking about; unfortunately, this lack of customer support professionalism is today one of eBay's main problems.
The majority of feedback is removed, simply because it violates eBay's rules and current laws.
When the feedback does not merely describe the transaction but expresses a judgment about the seller (fraudulent, dishonest, not transparent, slow, not serious, unreliable, unavailable, not recommended, etc....), a simple report from the seller is enough for its removal.
bye
mario
daniiiele
·3 years agoIt's not really like that, Ebay only protects those who keep the economy going for them, I was very disappointed and now I'm deleting my account.
marioelegio
·3 years agoEbay protects the contractually weaker party more, the buyer. Without buyers, ebay would make nothing from sellers!
But the buyer has to be at least somewhat cooperative and understand how ebay procedures work. If serious mistakes are made, ebay can no longer help.
Goodbye.
heavenwelkin
·3 years agoFor anyone who opens a return procedure and does not bring it to completion for any reason (for example because they want a partial refund and want to keep the item) or for anyone who opens a return procedure and obtains a full refund, the release of a retaliatory negative feedback against the seller is not предусмотрено.
In these cases, at the seller’s request and/or automatically, it will be removed.
Kind regards.