Problems with purchases and contact with the seller, tracking not sent, order delivery 10-15117-79307 - scheduled for 11.09.2026-14.09.2026 - support refuses to handle the case on eBay's part
Good morning community,
order 10-15117-79307: seller did not provide tracking, item never arrived. After the first messages he stopped replying. I tried calling support on 07.09.2026, and on 08.09.2026 without success, in chat they tell me that they cannot open either a case for item not received or a cancellation.
Without proof of shipment I should be covered by Customer Guarantee.
I am asking for moderator intervention to unlock the case.
Thank you
lordjoseph2009
Posted Sep 8, 2026 at 9:46 AM · Edited Sep 8, 2026 at 9:46 AM·Last reply Sep 8, 2026 at 11:12 AM
2 comments
it2015-inno
·Sep 8, 2026 at 10:22 AMYou can open the case for a missing item only after the expected delivery date has passed
lordjoseph2009
OPSep 8, 2026 at 11:12 AMok thanks