Not necessarily, the manufacturer’s commercial warranty is not mandatory and can only supplement the mandatory one that the professional EU seller must provide.
Even with a community purchase invoice, there are products whose commercial warranty is not recognized by the parent company. For example, this applies to purchases made outside authorized sellers for Xiaomi, Nikon, Canon, etc…..
Not necessarily, the manufacturer’s commercial warranty is not mandatory and can only supplement the mandatory one that the professional community seller must provide.
Even with a community purchase invoice, there are products whose commercial warranty is not recognized by the parent company. For example, this applies to purchases made outside authorized sellers for Xiaomi, Nikon, Canon, etc…..
So what do we reply to antoniogentil96 ?
I never buy new electronic items on eBay precisely to avoid surprises with the warranty.
Should we advise not to buy on eBay because usually (as in many posts on the forum) after 30 days from shipment the seller no longer responds to any kind of support / warranty request?
I think I summed it all up in my reply if he wants to buy on eBay: "buy new from a professional EU seller" and I would add... pray that it always goes well!
The legal warranty is a legal obligation of the professional EU seller, and for the warranty you have to contact the seller.
But no one should be led to believe that just having a receipt or an invoice is enough to be able to turn to the manufacturer’s authorized service centers as well.
The same can also apply when buying in a physical store or on other sites.
The legal guarantee is a legal obligation of the professional EU seller, and for the guarantee you have to go to the seller.
But no one should be misled into thinking that having a receipt or an invoice is enough to also be able to turn to the manufacturer’s authorized service centers.
The same can also apply when buying in a physical store or on other sites.
hi
mario
You had already replied to me in the previous post, pointing out that I was being too superficial in saying that with an invoice / receipt he could rest easy, and on that I had no objection.
What would you advise antoniogentil96, who wants to be sure of having the 24-month guarantee, to do?
Buy on eBay from a professional seller, avoid eBay altogether, and/or various other options?
The rules apply to everyone, physical stores and online stores. But both can close before the warranty expires, and in these cases there will be problems enforcing your rights.
It is better to choose a store (physical or online) that has been active for years and assess how important the warranty is. If you consider it essential and want to have the brand warranty, it is better to buy from the brand’s own store or on Ama….
If, on the other hand, you consider it less important, you can take a certain risk, in exchange for a good saving, and therefore you can turn to unofficial community sellers.
If you want a rock-bottom price and accept a purchase with no warranty at all, there are many stores in the Far East.
So Antoniogentil96 has to make his choice on his own, aware of what each option entails.
heavenwelkin
·1 year agoContact the seller and ask him these questions
Ask him whether he sends you the purchase invoice
And ask him whether the item has Italian / European warranty or whether it is a Chinese item.
With the purchase invoice, in the worst case you can use an authorized service center to claim the warranty in case of a breakdown.
Kind regards.
marioelegio
·1 year agoNot necessarily, the manufacturer’s commercial warranty is not mandatory and can only supplement the mandatory one that the professional EU seller must provide.
Even with a community purchase invoice, there are products whose commercial warranty is not recognized by the parent company. For example, this applies to purchases made outside authorized sellers for Xiaomi, Nikon, Canon, etc…..
hi
mario
heavenwelkin
·1 year agoSo what do we reply to antoniogentil96 ?
I never buy new electronic items on eBay precisely to avoid surprises with the warranty.
Should we advise not to buy on eBay because usually (as in many posts on the forum) after 30 days from shipment the seller no longer responds to any kind of support / warranty request?
sika700
·1 year agoI think I summed it all up in my reply if he wants to buy on eBay: "buy new from a professional EU seller" and I would add... pray that it always goes well!
Kind regards.
marioelegio
·1 year agoThe legal warranty is a legal obligation of the professional EU seller, and for the warranty you have to contact the seller.
But no one should be led to believe that just having a receipt or an invoice is enough to be able to turn to the manufacturer’s authorized service centers as well.
The same can also apply when buying in a physical store or on other sites.
hi
mario
heavenwelkin
·1 year agoYou had already replied to me in the previous post, pointing out that I was being too superficial in saying that with an invoice / receipt he could rest easy, and on that I had no objection.
What would you advise antoniogentil96, who wants to be sure of having the 24-month guarantee, to do?
Buy on eBay from a professional seller, avoid eBay altogether, and/or various other options?
marioelegio
·1 year agoThe rules apply to everyone, physical stores and online stores. But both can close before the warranty expires, and in these cases there will be problems enforcing your rights.
It is better to choose a store (physical or online) that has been active for years and assess how important the warranty is.
If you consider it essential and want to have the brand warranty, it is better to buy from the brand’s own store or on Ama….
If, on the other hand, you consider it less important, you can take a certain risk, in exchange for a good saving, and therefore you can turn to unofficial community sellers.
If you want a rock-bottom price and accept a purchase with no warranty at all, there are many stores in the Far East.
So Antoniogentil96 has to make his choice on his own, aware of what each option entails.
bye
mario
sika700
·1 year agoIt depends on who you buy it from.
If you buy it new from a professional EU seller, yes, of course... otherwise no warranty!
Kind regards.