Purchase of an item that turned out to be no longer available | Buying on eBay

erinapi · 2023-04-22T07:08:07.108000Z

Hello, these days I bought - by making a purchase offer - a pair of kids' shoes from the United Kingdom.The seller accepted my offer and within a couple of hours I paid for the item with Paypal, as usual.Yesterday the seller, after telling me he would soon prepare the package, wrote to me, apologizing, that for unknown reasons the product is no longer available (I think he has a physical shoe store) and предложed me an alternative with a pair of shoes from the same brand, but a different model. On the box there was a price 10 pounds lower than the one I had originally bought, but oh well…Even though for this purchase I had used a personal Ebay coupon, so as not to waste the discount (which Ebay certainly would not give me back for a new purchase), since the replacement product was still to my liking anyway (even if not my first choice), I decided to allow the swap with this one and not ask for a refund.When I receive the package, I'll see if everything is in order.In these cases is it correct to leave neutral feedback? because it's not nice for a buyer to buy an item, investing time and resources, and then it turns out not to be available. or should I give positive feedback, given our agreement?I'm unsure!What is your point of view?

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Purchase of an item that turned out to be no longer available | Buying on eBay | eBay Italy