Clarification on the warranty for the purchase of new devices

I purchased a BLACKVIEW A 80 PRO smartphone about 5 months ago. I contacted the seller to report a problem with the device's connector, which does not allow the battery to be charged. He replied that if I'm interested, by paying 70% of the price of a new device he will send me another one; alternatively, I should send the device to Germany to have it repaired. I did not like these responses and, since a new product purchase comes with a 2-year warranty, I intend to enforce it. Is it possible to open a dispute with the seller? I look forward to your prompt reply, thank you.

robrober_x6pbdh19t

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Posted 3 years ago·Last reply 3 years ago

3 comments

heavenwelkin

·3 years ago

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@robrober_x6pbdh19t wrote:
I did not like these responses and, since a 2-year warranty exists on the purchase of a new product, I intend to enforce it.
If the seller has not satisfied you, find out by calling the manufacturer's call center for your item and ask them about the warranty, whether it is Italian, European, or whether it is a Chinese import product.
I await your prompt response, thank you.
“prompt” on whose part?
On eBay's part? (this is not eBay support)
On the seller's part? (the seller here cannot read unless invited)
On the forum users' part?
Kind regards.

sika700

·3 years ago

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@robrober_x6pbdh19t wrote:
... Is it possible to open a dispute with the seller? I look forward to your prompt reply, thank you.

No, because as already replied in the other conversation, the seller's registered office is in China.

So the phone purchased is without warranty usable in the European community...

Best regards.

technopartsbay

·3 years ago

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We are missing some important details in order to answer:
- Is the seller registered as a business or a private individual?

- If it’s a business: is the registered office in Italy?
- Is it a dropshipper or a real store?