I'm asking the more experienced for advice: Unprofessional shop | Buying on eBay

francesco_ss · 2023-06-08T08:51:28.199000Z

Good morning everyone, as the title says, I’m asking for advice from the more experienced folks.Last month (17 May) I bought an item from a professional seller with 99.7% positive feedback.I buy the product, wait for the tracking, receive it and monitor the shipment.The delivery is on time, I pick up the package and...the color is different from the one I ordered.No big deal, the color is irrelevant to me, will the new product I received have the same features and functionality as the one I ordered? I check and no, unfortunately the product I received, besides the color, does not have the same features and functionality as the one I ordered.I take a photo of the product and send a message to the seller to let them know about the mistake. Dated 22 May.The seller replies on 24 May, apologizing for their warehouse’s mistake and proposing a solution: home pickup of the wrong product (via courier) and a new shipment scheduled for delivery of the product I had previously purchased.I accept the solution they proposed.After a few days the courier arrives to pick up the package, I hand it over and wait for the correct product to arrive, which will arrive in the evening. I sign, pick up the package and...once again it is a different color.I repeat that the color doesn’t matter as long as it keeps the same features and functionality as the one I bought.So I check again and no, once again the wrong product was sent to me (among other things, also cheaper than the one I purchased). I also recheck their eBay store and notice that it is practically impossible to make a mistake: with those features there is only one product of a certain color, so making a mistake is basically impossible.Now honestly I feel taken for a ride.A mistake can certainly happen, but making a second mistake after a complaint, after a pickup and after a new shipment seems truly incredible and unprofessional to me.So I ask you experts: what can I do?Should I contact the seller again or should I go directly to eBay/PayPal to resolve the situation?Honestly I would like to avoid another pickup and another shipment, I’d risk “blowing up” if I received the wrong product for the third time.

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I'm asking the more experienced for advice: Unprofessional shop | Buying on eBay | eBay Italy