How do I get a refund? I need to speak with an agent, otherwise I'll file a complaint.
Hello, I bought and paid for a product from a thief seller named vhs who never shipped it and stole my money. Now he’s refunding me to the old Postepay card that has expired, and he got it wrong again. I need to speak with someone, otherwise I’ll file a complaint. Thanks
3 comments
heavenwelkin
·3 years agoyou’re in the wrong place, this isn’t ebay support and you can’t talk to an agent.
I’ll try to put a link for you to contact ebay, but you have to read the instructions that appear on your screen, otherwise I’m afraid the only thing left is to go and file a complaint.
https://www.ebay.it/help/home
Best regards.
heavenwelkin
·3 years agoI’m not sure if this is the case for the poster (it wasn’t really clear), but maybe it could be useful info.
Refund to a cancelled or expired card
If you used Postepay and the amount is less than 1,000 euros, Poste Italiane will automatically issue a postal money order in your name, which you’ll need to collect at the post office.
marioelegio
·3 years agoProvided that the refund must be requested through eBay procedures.
The refund always follows the same route as the payment, in reverse. The seller cannot change the refund path.
So if you had paid with a Postepay card, the money will always be returned to that card. If in the meantime it has expired, that is your problem and you need to contact the post office (or the bank) to move it from the old card to the new one.
hi
mario