eBay dispute advice | Buying on eBay

superfabio130771 · 2025-03-05T22:35:11.002000Z

I should preface by saying that I’m not familiar with reports and disputes, so I’m asking for advice. The thing is, I bought 2 Apple products from a professional seller and they were never shipped. I contacted the seller, but he never replied. At that point I involved eBay, but even there there was no response from the seller. On the plus side, after the usual 3 business days, before I did, he opened a dispute against me ("I CAN'T RESOLVE THE PROBLEM WITH THE BUYER"). Since he never responded, it’s actually hard to resolve... In any case, I don’t understand the seller’s move (the order status is still "Paid"). Can someone explain it to me? What might the next steps be to get my money back? Thanks.

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eBay dispute advice | Buying on eBay | eBay Italy