Incorrect content and damaged goods | Buying on eBay

rehald · 2024-04-23T07:03:32.054000Z

The subject mentioned above describes two different cases that are sometimes lumped together into a single one when the buyer turns to the seller for compensation. If compensation is requested for content that differs from what was offered to the public for sale, that is one thing; if it is requested for damaged goods, that is another thing.If I bought apples and you deliver pears, the item is nonconforming; if I bought apples and you deliver them crushed, then it is damaged goods, and the issue arises of compensation for the damage by the responsible party, presumably whoever made the delivery, the carrier. Conversely, delivery of a nonconforming item presupposes that the responsible party is the sender who sent one thing instead of another.In buyers' compensation claims, this important difference between situations is not taken into account, and it concerns the presumed attribution of fault and therefore the questioning of the presumed responsible party. Because unless one wants to say that the seller sent goods that were already damaged and therefore different from what was offered to the public, the matter does not make much sense. But that would be a gratuitous statement, since we were not present at the delivery of the package and the package's appearance was not shown. It would suggest that the package was externally perfect but the contents damaged, and then it is not clear how it is possible to say that with a perfect package, the contents were poorly packed. How can an algorithm foresee complex and variable situations? It cannot, therefore instead of multiplying the number of compensation claims, with varying outcomes between disappointed senders and satisfied recipients, it would be more logical for the recipient to turn to the carrier for compensation rather than to the sender, who lacks circumstantial evidence, and above all not to mix different situations such as "nonconforming content" with "damaged goods"

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Incorrect content and damaged goods | Buying on eBay | eBay Italy