File a complaint with eBay?
Of course, ebay gives no indication whatsoever on how to make a complaint because it washes its hands of it for an item that was regularly paid for and NOT received, declaring the “dispute closed”.
I bought a 18-carat yellow gold necklace that the seller sent me from a country outside the European Community. The item was held at customs because the accompanying documentation was incomplete (the seller’s responsibility). I retrieved the document with the shipment details from POSTEDELIVERY GLOBE, where it said that to unblock the item the recipient would be contacted, which never happened.
On the basis of this statement, ebay “closed the dispute” without caring whether the buyer WHO REGULARLY PAID THE MONEY IN ADVANCE WITH PAYPAL, actually received the item.
I no longer trust the “ebay guarantee” if it does not step in against a seller who has regularly collected the money and the buyer does not receive the item because of incorrect documentation issued by the seller himself.
heavenwelkin
·3 years agoIt is by no means obvious that the responsibility lies with the seller.
If an item was shipped to you from the USA (for example) the item arrived at US customs and passed all checks before being authorized for export to Italy.
In Italy the package was held up.
If you try to follow this discussion:
https://community.ebay.it/t5/Spedizioni/Segnalati-problemi-durante-la-verifica-per-lo-svincolo-della/m-p/965521#M26745
You will discover that the Italian postal customs are rather problematic at the moment and write incomplete documentation even when it may not actually be so.
Best regards.
marioelegio
·3 years agoNormally, the request to provide the documentation is made to the recipient, as is the request for customs charges. Strange that they didn’t find you, since you say there is a statement from the courier saying they contacted you. Based on what the courier stated, eBay ruled against you. Was the item returned to the seller or is it still in customs?
To appeal against eBay’s decision: https://www.ebay.it/help/buying/returns-refunds/fai-appello-contro-la-decisione-di-ebay-su-una-restituzione-un-oggetto-non-ricevuto-acquirenti?id=4039&st=3&pos=3&query=Fai%20appello%20contro%20la%20decisione%20di%20eBay%20su%20una%20restituzione%20o%20un%20oggetto%20non%20ricevuto%20-%20acquirenti&intent=appello&lucenceai=lucenceai&docId=HELP1308
Anyway, if you paid with PayPal, after the appeal result, try opening a dispute on PayPal’s website.
bye
mario