File a complaint with eBay? | Buying on eBay

Anonymous User · 2023-02-26T16:24:45.423000Z

Of course, ebay gives no indication whatsoever on how to make a complaint because it washes its hands of it for an item that was regularly paid for and NOT received, declaring the “dispute closed”.I bought a 18-carat yellow gold necklace that the seller sent me from a country outside the European Community. The item was held at customs because the accompanying documentation was incomplete (the seller’s responsibility). I retrieved the document with the shipment details from POSTEDELIVERY GLOBE, where it said that to unblock the item the recipient would be contacted, which never happened.On the basis of this statement, ebay “closed the dispute” without caring whether the buyer WHO REGULARLY PAID THE MONEY IN ADVANCE WITH PAYPAL, actually received the item.I no longer trust the “ebay guarantee” if it does not step in against a seller who has regularly collected the money and the buyer does not receive the item because of incorrect documentation issued by the seller himself.

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