I purchased an item that does not match the description
Hello, I purchased an item that did not match the description, I opened a dispute, and the seller предложed to replace it with another item that does match the description. I was given a tracking code to check its progress, but after several days of waiting, nothing. In the meantime, eBay closed the dispute, saying that the seller had fulfilled his duty. A few more days later I go to the post office and discover that that tracking code was for another shipment of other goods with a different seller and recipient from me. Since the dispute is closed, and the seller keeps stringing me along with the excuse that they filed a complaint with Poste Italiane, what can I do to assert my rights, even against eBay, which hastily closed the dispute?
1 comment
sika700
·2 years agoHello,
on eBay there is no dispute for replacement, only for return.
So, the correct procedure was to return the item, get a refund, and then make a new purchase.
eBay closed your request because it was inactive for 21 days, so let’s say not exactly "hastily".
Now you need to обратиться to the payment method, dispute with PayPal or a chargeback on your card.
Best regards.