I bought an item that arrived damaged | Buying on eBay

hanamichi182 · 2026-01-02T13:20:25.699000Z

Good morning,My father picked up a package from the postal courier on the 31st; since I got back home today, the 2nd, I was able to open the package.The package was intact and wrapped in bubble wrap, but when I looked at the collector I saw that it was basically damaged, in my opinion because it had been tossed around and one part of the cardboard is broken.I asked the seller if it was possible to get a discount and that I would keep the item and repair it at my own expense, but he says that since the package was packed well, it has nothing to do with him because he was not negligent in packing it.How should I behave? I would be happy with a partial refund at the seller's discretion, nothing more, but nothing.Would it be better for me to open a dispute for a damaged item? Can I send photos of the damaged item but I no longer have the packaging because it was a shoebox and it was thrown away, would that still be enough as proof? thanks

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