Unable to verify my account

Summary: The thread discusses the difficulties lucpenn80 is encountering while verifying their account. Other participants, including technopartsbay and marioelegio, respond but do not provide any concrete solutions. heavenwelkin joins the conversation, and later replies again to lucpenn80, suggesting that the issue persists but without further details on any resolution.

Good afternoon, I’m desperate and I’m writing here.

I created this account in Sept 2025, I entered my details and a great photo of my ID front and back, but nothing, the red banner keeps staying there

To avoid future problems with incoming payments, you need to update the account's registered details.

Basically, I shipped some things and I can’t collect my money or even receive feedback.

I contacted Customer Service, but although they were very kind they weren’t able to tell me what the problem was.

I wrote an email to CS, but no one replied to me.

Please, suggest solutions, I’m really losing out here! Thanks!

lucpenn80

1 View listings

Posted 11 months ago·Last reply 11 months ago

5 comments

lucpenn80

OP11 months ago

View listings

Good evening everyone. I have called several times and meticulously redone the checks. Account is fine. The problem is the account verification that won’t go through. I have spoken several times with the call center without success

heavenwelkin

·11 months ago

View listings

@lucpenn80 wrote:
Good evening everyone. I’ve called several times and carefully checked everything again. Account is fine. The problem is the account verification that won’t go through. I’ve spoken to the call center several times without success

Unfortunately, for some years now, the Italian call center hasn’t had all the permissions needed to handle and fix every technical issue (even though they ask you for checks to make sure you’re the owner).

In your case, to solve it you should talk to the German call center (you should speak German), alternatively try logging into ebay.de and go here

https://www.ebay.de/help/home

There you’ll find the virtual assistant that we still don’t have, and try to see whether, through a translator, you can submit a request for technical support.

Best regards

heavenwelkin

·11 months ago

View listings

@lucpenn80 wrote:
Good afternoon, I’m desperate and writing here.
I created this account in Sept 2025, entered my details and a great photo of my ID front and back, but nothing, the red banner always stays there

You need to enter an Italian current account that belongs to the same tax code as the eBay account.

Then you need to start the validation process, which consists of receiving two transfers of a few cents (micro-deposits) that you then have to enter in the appropriate screen.

If you have made procedural errors or omissions, you certainly will not be able to receive the money.

So contact support through the link that marioelegio gave you.

Best regards