The order I wanted to place was canceled

I wanted to place an order of about 40 quartine from a single seller, I asked for one shipment and I asked for the total, probably your program glitched and I ended up with an absurd payment request with many more items, duplicates, than the ones I asked for, and shipping charges applied to each one. I asked the seller for clarification and the correct total.

All the purchases were canceled for me, but now I still find the payment request for all of them in the unpaid list. I think there was some error in eBay's program.

I would like some clarification.

franco**55

251 View listings

Posted 3 years ago·Last reply 3 years ago

2 comments

daxsisko

·3 years ago

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@franco**55 wrote:
I wanted to place an order for about 40 quarts from a single seller, I asked for one shipment and I asked for the total, probably your program glitched and I ended up with a ridiculous payment request with many more items, duplicates, than the ones I had asked for and the shipping costs charged to each one. I asked the seller for clarification and the correct total.
All my purchases were canceled, but now I still find the payment request for all of them in the unpaid items list. I think there was some error in eBay's program.
I would like some clarification.

ok, ask them directly to eBay and/or the seller , since if you hope that someone answers you here' , in the user forum...... you'll be waiting forever

marioelegio

·3 years ago

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There was probably a mistake on your part or on the seller's part.

Before entering the payment form, you should have asked the seller for the total. https://www.ebay.it/help/buying/shipping-delivery/shipping-rates/saving-combined-shipping?id=4063&st=3&pos=2&query=Risparmiare%20con%20la%20spedizione%20combinata&intent=spedizioni%20combinate&lucenceai=lucenceai&docId=HELP1020

He should have sent you an invoice with the combined shipping costs. https://www.ebay.it/help/selling/getting-paid/inviare-le-fatture-agli-acquirenti?id=4139&st=3&pos=1&query=Inviare%20le%20fatture%20agli%20acquirenti&intent=inviare%20fattura&lucenceai=lucenceai&docId=HELP1077

mario