Failed pickup at Fermopoint. | Buying on eBay

moviola911 · 2025-03-22T19:49:19.720000Z

Hello, I bought an item on Ebay, choosing delivery to a pickup point.The Seller provides tracking but ships with a considerable delay compared to the times indicated in the listing, so as stated in the rules and confirmed by Ebay staff: "Remember that, in case of failure to collect within 14 days, the item will be returned to the sender and you will receive a refund from the seller. " I give up collecting it, waiting for a refund that never arrives..When I open a claim, they reply that the seller is not required to refund me.I wanted to know what to do to assert my rights, since I do not feel protected in any way.

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Failed pickup at Fermopoint. | Buying on eBay | eBay Italy