I no longer receive the confirmation email that an item has been sold
Hello everyone, I’m a seller, and for about 1 week I’ve no longer been receiving from Ebay the email confirming that an item has been sold, but I only get the confirmation that a buyer has paid for the item I sold. Has something changed in the past week? The same thing is happening to my husband’s account. Thanks for any replies
14 comments
rendasicily
·2 years agoHi everyone, I reopened my eBay account after years, today I sold an item and I didn’t receive any email. Do you have any suggestions?
heavenwelkin
·3 years agoBad news for people like me, who rely exclusively on email to manage sales on eBay. 😥
Kind regards.
daxsisko
·3 years agoin effect it doesn't change much: instead of getting an email that says " You sold item X" , you get an email that says "you have received payment for item X"
in the case of auctions, offers to buy, or Buy It Now where immediate payment hasn't been set (if the buyer delays payment) , there should still be two emails: the first saying item sold, the second saying payment made by the buyer (and so, before shipping, you have to wait for the second and/or check in the account's order management)
heavenwelkin
·3 years agoUsually you get
-the email that notifies you that someone made you a purchase offer
or
-the email that notifies you that you sold the item.
Then, if there's an adjustment to be made on the total, the email "invoice for purchases" also arrives.
Then the email "you received payment" arrives
I didn't really understand whether the problem concerns a change in how email notifications are handled or whether it's a technical issue they need to fix.
What matters to me is that all the notification emails keep arriving like they used to, because in the sales account, if I don't receive emails for a month, it can happen that I don't log in for a month.
From what I seem to understand (correct me if I'm wrong), if a buyer purchases but doesn't pay, the item remains excluded from sales until the seller notices (because this email no longer arrives?) or else the automation must have been set up that automatically cancels a sale starting from the fourth day of non-payment and always automatically puts the item back up for sale.
it2015-inno
·3 years agotoday I got the email for sale + the one for payment received. maybe it's resolved
best
daxsisko
·3 years agoas said, it depends on how the sale is set up: buy it now with immediate payment, buy it now without immediate payment (and there it depends on whether the buyer pays right away or not), auction, offer to buy, etc., etc.; depending on how the listing is set up, you will receive one or two emails
it2015-inno
·3 years agothe email was no longer arriving for sold items on orders buy it now without immediate payment, that is, for all of them, now it arrives.
daxsisko
·3 years agook, there, if that was the case, it could have been a problem if the seller doesn't log into the account but only waits for the email (basically, he doesn't "notice" that he has sold the item and it stays "pending" because it's unpaid);
from my extracommunity knowledge though, that case hadn't happened for them: basically with Buy It Now without immediate payment, the two emails regularly arrived if the buyer paid later and not at the same time as the winning bid
daxsisko
·3 years agoI confirm, this has been happening since the beginning of the month, it could be that they're making some changes;
NOTE: in my opinion the current email is more correct, since some sellers (especially newbies, or anyway those who aren't very familiar with eBay) might have thought they could already ship because they WERE NOT READING the whole email (a common problem for many E-buyers.................) and so they shipped even though payment had not yet been made by the buyer.
mariastore61
OP3 years agoHello and thanks for the reply, actually now you receive the e-mail when you’ve already sold the item and the buyer has made the payment, in plain English Ebay “saves” sending an email for each item sold, but for us sellers it was a guarantee to have the email right after the sale of an item, however the old system is used when you accept a sales offer and the item is sold
it2015-inno
·3 years agome too, same here.
iemmepi
actar80
·3 years agoSo it should be a temporary problem.....hopefully!
sika700
·3 years agoChecking carefully... I have the emails from the external management system... the eBay emails arrived up to April 27... then, nothing more for me either...
Kind regards.
marioelegio
·3 years agoCheck the notification settings on your account. See right away if it's possible to select the sales notification as well as the payment confirmation one.
https://www.ebay.it/help/account/changing-account-settings/notifiche?id=4203
hi
mario