Ebay order not received
Good evening, I placed two Ebay orders with the same seller about 2 months ago.
One item arrived, the other didn’t. I contacted the seller, who told me the two items had been shipped in a single package, so I must have received both. But that’s not the case, I only received one, so much so that I saw that in the 2 separate orders I paid shipping twice.
I don’t know what to do, I thank in advance anyone who can help me.
Regards.4
7 comments
heavenwelkin
·2 years agoIf in doubt, contact eBay support and see what they tell you because you're in the situation where the seller had to ship two separate items with two tracking codes, since you paid for two shipments.
Kind regards.
marioelegio
·2 years agoFollow the first piece of advice you received, whether you're still in time to file the eBay dispute or for those about payment methods.
If two separate shipments were expected, there's no point filing it for item not as described; they need to be filed for item not received.
You need to file two because, if you file only one, the seller will surely respond with the shipment tracking. If you file two, the seller will reply to one with tracking and won't be able to respond to the second.
Only if the two items have different values, you haven't received the more expensive one and the seller puts the code on the higher-value one to refund the cheaper one, then you can open a third dispute for item not as described.
bye
mario
heavenwelkin
·2 years agoIf you have the seller's email saying that they put everything in one package and you only have one tracking number, I think it'd be best to open a dispute for an item not as described.
But it also depends on how eBay handles the dispute because otherwise you have to open a dispute for an item not received, but you need to be able to manage the dispute properly because otherwise the seller enters the tracking showing that the package was delivered and you end up getting screwed.
You need to write in the dispute that, according to the seller's statement, you were supposed to receive a package with 2 items but you only received one.
To open a case for an item not as described, follow this link:
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
To open a case for an item not received, go here:
https://www.ebay.it/help/buying/returns-refunds/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042
Remember that you can only open one request and if you close it then you lose the right to a refund, so check everything carefully without making mistakes.
Best regards.
sika700
·2 years agoGood evening,
if more than 30 days have passed since the supposed delivery date, ebay can no longer help you.
You need to contact the payment method, so file a dispute on Paypal's site or do a chargeback on your card... obviously only for the item not received.
Kind regards.
antopiang_0
OP2 years agoThanks for the suggestion
maristellgiordan_0
·2 years agoYou need to open two disputes for item not received.
You lose one and win the other.
antopiang_0
OP2 years agoThanks for the suggestion