The item shows as delivered, but it isn't

Question

Good morning, I made a purchase of about €1400 with DHL courier, and the package appears to have been delivered but it hasn’t. I tried calling the courier but they’re no help, as they simply confirm that the package was picked up at a service point very far from my city (Rome) when the package was supposed to be shipped to Salerno. The seller assures me that the package was shipped correctly, (and then it was shipped from Naples, what is it doing in Rome?), but I’m starting to suspect I’ve been...

marioelegio · Accepted Answer

If the seller is willing to cooperate, ask them for a copy of their bill of lading and check the address and code.  If the code and address are correct, use the link at the bottom of the page (ask us to call you) and specify that you are requesting eBay's intervention because the item appears to have been delivered in a different city from yours.https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&p...