Item sold as new but missing components | Buying on eBay

max.christmas · 2023-06-19T12:18:25.792000Z

Good morning. I bought an external hard drive that was described as new. Just to be safe, I also privately asked the seller for confirmation, and he confirmed “new, never opened”. Now it has arrived, and the USB cable that was supposed to be included is missing. I wrote to the seller privately and requested a return for an item that arrived with missing parts.The sales description said that returns are not accepted.If the seller does not respond or makes a fuss, what would be the usual procedure to get a full refund from PayPal? Ah, of course I don’t intend to pay anything for the return.

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Item sold as new but missing components | Buying on eBay | eBay Italy