PROBLEM OF A PROFESSIONAL SELLER WHO APPEARS AS A PRIVATE INDIVIDUAL IN THE LISTINGS | Buying on eBay

missingnomrktshop2 · 2025-09-13T17:03:28.938000Z

I opened the Ebay store as a professional seller in July 2024 and since then I’ve noticed that in the general search for Ebay items, next to my name on one of my items I appear as a private seller (even though if you open it and go to my profile it says professional). I contacted customer support a year ago and then another 6 or 7 times over the following months, but they never solved the problem. Once I was told it would be fixed within a week at most, another time within 24 hours, but more than a year has passed and nothing has changed. At this point I no longer know what to do, also because every time I contact support it seems like no one is informed about the situation and after explaining the whole problem again they tell me they’ll have someone call me back, and then no one ever does. Does anyone know if there is another, more direct contact besides general customer support where I can send the report, hoping it will be taken seriously? Or if someone has been in the same situation and managed to fix it, could you give me some advice on what to do?

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