wrong product delivered
Hello everyone,
I purchased one product and another one arrived, I started the return with eBay ( after contacting the seller and not receiving any response within the usual 3 days) eBay has contacted the seller who closed my dispute and opened another one, writing that I must return the product within 9 days and they will refund me.
It doesn't say who will cover the shipping costs. How does the process work?
2 comments
daxsisko
·2 years agoas Heavenwelkin indicated: eBay has a procedure for this, the important thing is to do it within the indicated time and state the correct reason
below is the link
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
heavenwelkin
·2 years agoIf you received an item different from the one ordered, you need to open a case for an item not as described.
Then, during the case, the seller must provide a shipping label or, alternatively, agree with you to arrange the return (which they will have to pay for).
After receiving the money, or the return label from the seller, you must send the item back within the deadline set by the case.
Then you will need to enter the tracking code.
Then, once the seller has received the item, they must issue a refund to you within a few days.
The procedure does not include any closing of the case followed by reopening by the seller.
The seller cannot close a case.
Only the buyer can close a case.
Once the case is closed, a second one cannot be opened.
In the timeline of your description, there is something that doesn't add up (the closing of the case and its reopening).
I recommend that you contact eBay support to ask for help and assistance.
To contact support via chat or phone, go here:
https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
Scroll to the bottom of the page and click on "ask us to call you"
Best regards.