wrong product delivered | Buying on eBay

beatrice.piran · 2024-07-05T20:29:21.351000Z

Hello everyone, I purchased one product and another one arrived, I started the return with eBay ( after contacting the seller and not receiving any response within the usual 3 days) eBay has contacted the seller who closed my dispute and opened another one, writing that I must return the product within 9 days and they will refund me.It doesn't say who will cover the shipping costs. How does the process work?

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wrong product delivered | Buying on eBay | eBay Italy