Return of defective item purchased as a guest user | Buying on eBay

alessmam-85 · 2023-05-06T09:57:33.816000Z

Good morning, I’m an eBay user. I recently bought a product but I did it as an unregistered user. The item arrived, but it doesn’t work. I contacted the seller and pointed out the problem. They replied that I can return it, but I don’t know how to do it. Customer service isn’t responding. I got a link from eBay, but when I click on it, it gives me an error. Does anyone have any suggestions? Thanks

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Return of defective item purchased as a guest user | Buying on eBay | eBay Italy