Lost package received | Buying on eBay

matio900 · 2023-04-19T18:47:45.246000Z

Good evening. In March I bought a wallbox from Germany. The seller shipped with Hermes. Since it's taking a long time to arrive, and given the terrible reviews of Hermes (not to mention how hard it is to find info about Hermes Italy), I asked the seller for some more information and he told me that the first delivery was unsuccessful because there was no one there. Impossible, since all of us had the flu. I told him to give my number to whoever would deliver the package the next day. The package never arrived, I opened a claim through eBay, they asked me two things and the next day they refunded me. Without me even asking for anything, neither from them nor from PayPal. The fact is that after three days I find a message in the neighborhood chat saying that someone found a package in their garden. I go there and it's my package. The seller knows that I received the package. How should I behave?

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Lost package received | Buying on eBay | eBay Italy