Request for eBay commissions on bank account
Good morning
Last Friday I listed many items on an eBay auction, entering a reserve price, and the next day I received an eBay email charging my checking account €1205.99.
I immediately called eBay customer support, and they advised me to remove all the listings right away (which I did immediately). I should point out that I have been an eBay customer since way back in 2007 and I have never taken part in auctions, but I have sold various items (even valuable ones) using the "buy it now" option. I should also mention that when entering the option to set a reserve price, it states that the amount due to eBay as a fee for the reserve price entered is only due if the item put up for auction is sold.
So I find this way of acting misleading, and for this reason I have decided not to pay at all the amount (€1205,99!) that eBay is asking me for, even if it means going to court.
What do you think?
Thanks in advance to anyone who can give me an answer on this.
heavenwelkin
·2 years agoUnfortunately, you can’t see all the expired and/or canceled auctions, but
3% would be 1205 euros, which, doing a quick calculation without even counting the maximum limit of 150 euros for each auction, would correspond to an item price of 5000 euros.
So to get to 1205 you must have put roughly 40166 euros worth of items up for sale.
And to not notice anything, you must have put them all up for sale at once......
pino*56
OP2 years agoI contacted them again this morning and they told me they are analyzing the problem and will get back to me shortly.
I will make sure to keep you informed of the outcome.
Anyway, if a user has never used this sales formula, they can be misled, also because in all other online auctions the reserve price is entered. Only at the end of the auction (if the buyer wins the item at the reserve price or above it) does the auction house apply its rightful fees, which usually do not exceed 15% of the hammer price (see catawiki)
Let's hope it goes well for me....🤞🤞
pino*56
OP2 years agoOf course I acted in good faith and was careless when I put the items up for auction with a reserve price. I was wrong not to read eBay's rules, but I was also misled by the wording eBay shows when listing items in auction without a reserve price. I repeat, it says that the amount due will be collected by eBay only if the items are sold!!! That is why I think all this could mislead a user who has never listed their items in an eBay auction
pino*56
OP2 years agoCorrection: I wanted to write "of the listing of items up for auction WITH reserve price
heavenwelkin
·2 years agoGood morning pino*56
Here it is clearly specified:
https://www.ebay.it/help/selling/listings/selling-auctions/reserve-prices?id=4143
When you write that the amount due will be collected by ebay only if the items are sold, it refers to the final value fees and not to the reserve price option.
Kind regards.
actar80
·2 years agoIf that’s the case (since I’ve never used that option, I don’t know the messages that are shown), make it known to the support agent who opened the claim for you. Maybe contact them again by phone and see how it develops.
Let’s hope it goes as daxsisko said and that they cancel the fees for you. 🤞
heavenwelkin
·2 years agoIn any case
Let's hope he gets things in order, especially given the DAC7 regulations
I quote: "I have been first and foremost a collector, then an antique dealer for over 30 years, I offer my high-period and very high-period items, offering the widest guarantees both on the truthfulness of what is written in the description and on the possibility of returning my items (if they do not meet the declared requirements and characteristics). My motto is this: "my satisfaction is your satisfaction"
Basically a PRIVATE ~ PROFESSIONAL seller.
Best regards.
pino*56
OP2 years agoThank you for the information, but I am not familiar with that regulation
Best regards to you and I wish you a good day
marioelegio
·2 years agoIf someone defines themselves as an antique dealer, they surely already have a VAT number. It would be crazy to say they are one and post so many listings at the same time. Maybe it would be advisable for them to switch to a professional account where they can indicate their VAT number and contact info (as required by law).
It is not necessary to reach the DAC7 thresholds to be a trader in every respect.
hello
mario
pino*56
OP2 years agoIf she's right, I acted in complete good faith and also in complete ignorance 🤷
heavenwelkin
·2 years agoAs far as I know, on eBay they are taking advantage of benefits intended for private individuals.
5% fees, monthly free listings, no obligation on returns......
I generally don't care about nitpicking these issues, but since the green message is, in my view, a fundamentally wrong message because rules must be respected and should apply to everyone, on the other hand we are on the eBay forum, not the consumer association's website, so I will also point out these "details" which together help paint a clearer picture of the situation.
As far as I'm concerned, they could have a VAT number and stay / keep below the €5,000 threshold declared so as not to have to register with INPS (below that threshold, the worker does not have to pay any social security contributions), so in my view this DAC7 could ultimately fall within the picture.
Kind regards.
pino*56
OP2 years agoGood morning to all the forum members
I wanted to let you know that my problem with eBay has been resolved. eBay accepted my appeal and cancelled the charge of €1205,99 against me, thanks to the customer service agents who understood my good faith and also the fact that in 16 years of activity on the site I have never auctioned any of my items.
What can I say? I’m very happy (it turned out well...) I won’t hide the fact that I was very worried about making such a mistake, but "all’s well that ends well"
actar80
·2 years agoGlad it went well for you. This time you got away with it by the skin of your teeth, but you know it could have gone differently.
Obviously, for the future, first read a few pages of the rules for listing items for sale, fees, etc.
Selling on eBay isn’t easy and requires a certain knowledge of the platform; you need to be patient and do your research, and if in doubt, contact support first or write here on the forum.
Best regards 👋
daxsisko
·2 years agoin the end you got “let off” , thanks also to the timing ( I imagine) of contacting support right away : as I had imagined, the fact that they had opened a complaint was a good sign.....
PS: thanks for giving the “final” answer : if all the posters who ask a question ( or at least most of them did.... ) surely the community would benefit.......
actar80
·2 years agoI confirm what Mario said, namely that the reserve price fee must be paid at the time of listing regardless of whether the item is sold or not, and be careful because you also pay for every relisting!
I'm attaching the link to the page with the selling fees for private sellers, which you can also check yourself. Go to the section "fees for selling options".
https://www.ebay.it/help/selling/fees-credits-invoices/tariffe-per-venditori-privati?id=4822#section3
pino*56
OP2 years agoGood morning
I immediately called eBay customer support and after a long wait they told me that they had opened a complaint form for me and that they would let me know the outcome after 48 hours, so tomorrow they should let me know the outcome of the complaint.
Anyway (as a precaution) I instructed my bank to revoke the direct payment mandate to eBay.
If eBay then wants to use “debt collection,” I’m ready to take this all the way (also because I’m not paying a price for a service that did not lead to any purchase and sale outcome) moreover, when you set a reserve price (this is the first time I’ve used this kind of thing) the message eBay sends you is totally misleading; in fact, it says that the amount due for setting a reserve price is owed only if the sale has a favorable outcome.
Then things are very different...
I don't know whether they would be right before a judge
Anyway, thank you for your reply
marioelegio
·2 years agoIt will be interesting to see what they’ll reply, keep us updated.
hi
mario
pino*56
OP2 years agoHopefully they’ll reply to me!!! Tomorrow morning anyway, if I still haven’t gotten a response, I’ll go at them again
Thanks and have a nice day
daxsisko
·2 years agoI know of users who have been "spared" .... but it's not a hard and fast rule.....
the fact that you contacted them ( I hope) right away and that support opened a complaint for you could be a good sign....., the fact remains that putting items up for auction ( and moreover using non-standard options .... ) without reading the rules is not a good idea..........
pino*56
OP2 years agoYes, this is true but I was misled by the wording "the amount due as commission will only be deducted if the item is sold" anyway I have never sold an item at auction and therefore I was unaware of this eBay rule,
Let's hope they take that into account
Thank you for your reply and I wish you a good evening
heavenwelkin
·2 years agoBasically, you wanted to create some HYPE (Google Translate says PUBLICITY STUNT) around an item by inducing users to take part in a bidding auction where, with all probability, supply and demand were miles apart.
If this HYBRID option weren’t paid, I think everyone would use it, attracting lots of potential buyers maybe with a starting bid of 1 euro, but without THE RISK OF HAVING TO SETTLE FOR A SALE PRICE THAT’S TOO LOW.
Without even the risk of running sham bidding wars that are forbidden by the rules.
Then usually when you go and ask the seller what price they’re willing to sell the item for, they reply "you’ll only find out if you take part in the auction and if you make an offer that works for me"
In a nutshell, a waste of time for eBay and for the buyer, and I think it’s right that this option should be paid so as to discourage its use, but at the same time leaving the buyer the choice to use it upon payment.
In conclusion, reading what you wrote, the fault would be eBay’s if the user doesn’t inform themselves, doesn’t read and/or doesn’t understand what they read.
In my view it would have been more appropriate to say that it was negligence, carelessness, or an oversight, also because:
Even the threat of taking legal action can amount to "the elements" of an offense......
In any case, you could have reached legal action anyway without publicly "threatening" your intentions on a forum.
Kind regards.
marioelegio
·2 years agoI’m afraid you’ll be forced to pay,.......
It seems strange to me what you’re saying, in fact it’s clear that the fee for the reserve price must be paid when the listing is created (regardless of whether the item is sold or not) and it must be paid for every relisting.
Reserve price (online auction listings only)
Set a reserve price to prevent the item from being sold if bids do not reach that threshold. In this way, the item will not be sold for less than the price you set
3% of the reserve price (minimum EUR 3, maximum EUR 150) regardless of whether the item is sold or not
from: https://www.ebay.it/help/selling/fees-credits-invoices/tariffe-per-venditori-privati?id=4822&st=3&pos=2&query=Tariffe%20per%20venditori%20privati&intent=tariffe&lucenceai=lucenceai&docId=HELP1456#section2
Who told you (or where did you see) the opposite?