A buyer has requested a cancellation of the order received | Buying on eBay

frangrand91 · 2024-08-16T12:14:07.382000Z

Hello everyone, forgive me but I don’t know how to handle this: I put an item up for sale months ago, which has been sold in batches (I’m not a professional seller, it’s my only item for sale and it’s stuff I had bought in large quantities). A buyer purchased 4 items, but in the item photos (there are only 3, precisely to highlight the important things) the expiration date is visible. Only now, after receiving the package, did he notice the expiration date and ask to cancel the order. I should point out again that this information is shown in the photos and that these are not yogurt, meaning products that can’t be used after the expiration date; I’m still using them myself. Yesterday he asked for clarification through the order cancellation and I promptly replied (even though it was Ferragosto... sigh), making myself available for any solution. But now he is no longer replying and I don’t know how to act or whether to ask eBay to get involved. I know the buyer is much more protected than the seller, but on my side there was complete transparency, with photos and all, and I don’t know how to proceed. If anyone has any suggestions, I’d be happy to hear them! I should point out that I have no problem refunding him, but I would like to at least do it net of fees and shipping costs, since it was his mistake. Thanks again to anyone who can help me!

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A buyer has requested a cancellation of the order received | Buying on eBay | eBay Italy