seller returned to a different address | Buying on eBay

antodellarosa · 2024-10-19T14:01:04.720000Z

Good morning, after several days the seller finally accepted the return, but he had messaged me to ship it to a different address from the one shown on the eBay page, saying to send it to the warehouse in Europe (he was shipping from Hong Kong). He didn’t provide me with the label, but he did message me the return address details, and he sent me the corresponding money for the shipping cost, which I had to look up myself with Poste Italiane. What should I do in this situation?I’d like to ask eBay for help directly, but I don’t see the option to ask them to step in

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seller returned to a different address | Buying on eBay | eBay Italy