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3 Delivery attempts
hi, a buyer opened a dispute against me for item not received, claiming that BRT is terrible. BRT made 3 delivery attempts, now eBay is asking me to resolve the dispute, and support, now via chat which is terrible, no one is answering, 2 people have jumped into the chat with no result. What can I do, do I lose money and items?
1 comment
marioelegio
Mentore2 weeks agoKeep insisting with the chat.
Theoretically, after failed delivery attempts, the package goes into storage (available for the recipient) and if it isn’t picked up, it gets sent back to the sender.
If the address on the label is complete and it’s the one eBay gave you, the dispute should be resolved in your favor. Send the shipping receipt in chat with the address and the tracking that shows the failed delivery attempts.
hi
mario