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334339431357 PAIR OF FRONT WIND DEFLECTORS FARAD FOR ENYAQ SUV FROM 2021
Good morning.
Before making the purchase, I requested that an invoice be issued, and got a positive response.
I sent the invoicing details, but the seller went ahead and issued a simple receipt instead.
Despite my repeated follow-ups, he refuses to cancel the receipt and issue the regular invoice as requested BEFORE making the purchase with payment at the same time.
Aside from negative feedback for the seller, are there any "consumer protection measures" for the end consumer from this point of view?
2 comments
marioelegio
Mentore2 years agoIf you have the written messages you exchanged with the seller and if you had given them all the information needed to issue it, ask eBay customer service whether the failure to issue an invoice can be considered non-conformity of the item, with return at the seller's expense.
Use the link at the bottom of this page to have customer service contact you ...... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
If return weren't possible, consider reporting it to the GdF, since the professional seller has the legal obligation to issue an invoice upon the buyer's request. Article 22 of d.P.R. no. 633/1972: «Issuing the invoice is not mandatory, unless requested by the customer no later than the time the transaction is carried out.....
bye
mario
medmax46
OP2 years agoThanks for the feedback.
I contacted Ebay directly because it happened to me twice with 2 different sellers. Rather than trying to get a refund, Ebay does nothing, even though I suggested they remove the "PROFESSIONAL SELLER" logo. I'll limit myself to leaving negative feedback. There's nothing else I can do... unfortunately.