WHAT IS INSURANCE FOR???? | Questions and answers among users

sancar-72 · 2023-11-28T17:44:05.410000Z

I shipped some papier-mâché statues, package packed as best as possible, arrived intact with only one dent.after pickup and opening, the customer saw that they were broken.I had taken out insurance, and written fragile on the box as a precaution.I asked for reimbursement for damaged goods but they do not recognize the packaging with paper and bubble wrap,they want the buyer’s signature with reservation, when everyone knows that the carriers throw down the package and leave.Furthermore, they ask for photos of the inner and outer wrapping, after days, when the customer has thrown everything away.I wonder what insurance is for if afterward they find all sorts of excuses not to reimburse?

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WHAT IS INSURANCE FOR???? | Questions and answers among users | eBay Italy