Accept or not accept a returned product | Questions and answers among users

lucio31587 · 2023-12-22T18:55:49.226000Z

Hello everyoneI would like to lay out my problem.I had a Lego listed for sale with Buy It Now for 75€It was purchasedShipped on the same day the buyer purchased itIn my listing it said the shipping cost and that returns were not accepted.The buyer contacts me calling me a scammer, “it said free shipping and instead I paid” (the price was listed, a clear 9,40€)“the item wasn’t what I wanted” (he sends me a photo of a completely different Lego), “this Lego is worth 26€, it’s not worth the money I spent” (while in fact on both eBay and Amazon the same item is listed at an even higher price), “I’m reporting you and opening a dispute on eBay” (I politely explain to him that:1) the shipping price was listed2) the item was described accurately and in detail with photos3) being called a scammer over a price that is much lower even on eBay and Amazon and other sites4) the listing said the item was not eligible for return5) I did everything possible to ship it on the day of purchase so it would arrive before Christmas6) I made myself available in every way7) we also spoke by phone so he could understand what kind of polite and kind person I am😎 I also sent him other screenshots of the same item at an even higher price than mine. We’re talking about 88€, 109€ and I would be the scammer?What do you recommend I do?Thanks to anyone who replies

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Accept or not accept a returned product | Questions and answers among users | eBay Italy