Buyer claims to have received a used product

Question

Hello, I am a professional seller on eBay and I sell clothing items and accessories, all brand new with tags and original cases. On November 14, a women’s Pierre Cardin wallet is delivered to a French buyer. On Saturday, November 23, the buyer contacts me saying that the item I sent him is not new but has cracks in the corners and folds. Now the customer wants a refund (he has not yet opened a dispute on eBay). Right now I am certain that the product was absolutely new at the time of shipment, a...

marioelegio · Accepted Answer

In case of a dispute, neither of the two has proof that what the other party claims is false.In these doubtful cases, eBay (like all platforms) protects the buyer. Under the Consumer Code, you will also have to cover the return shipping costs. himario