Buyer claiming not to have received the item | Questions and answers among users

vassalui · 2024-10-08T07:30:35.081000Z

Good morning. A buyer claims not to have received the item purchased and shipped by me via registered mail documented by a tracking number, which shows that he received it properly. I opened an investigation request and the Postal Service confirmed to me that the delivery was carried out correctly."""Dear Customer,with reference to your report of 04/10/2024, relating to Registered Mail no. 050833418856 sent on 27/09/2024, we inform you as follows.Following our checks, the shipment in question appears to have been delivered to the recipient on 30/09/2024.We regret that the service offered may have caused you inconvenience and thank you for your report, which is a valuable tool for improving our services.Kind regardsRetail Customer Support """" I handled this dispute with the buyer correctly with clarifying messages and in the end I advised her to contact the Carabinieri in her city.Instead, the buyer opened a refund request on Ebay.I have to say that she bought the item for a ridiculously low price, at a net loss for me, and this makes me hesitant to settle it with a refund that I already do not consider legitimate.I’m asking for advice

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Buyer claiming not to have received the item | Questions and answers among users | eBay Italy