I sold a New 3DS as like new, and so far so good, the buyer is asking for a 40% refund because, in his opinion, the upper screen is not IPS as I had stated in the description after comparing it with another of his consoles. Since I did not accept his refund request or the return, he told me he will open a dispute on eBay.I should point out that I spontaneously offered to return €30 solely to close the matter, while specifically saying that it was not owed, but for now he has not accepted.I...

You shouldn’t quote Italian law at random, I understand that you don’t seem to have a legal background; under the law (as stated by the Court of Cassation), the nonconformity must be such as to affect the usability of the item itself, which is not the case here, and in any case the nonconformity would be established by a judge, after which the return costs would be borne by the seller.In any case, by law the burden of proof lies with whoever claims defects and nonconformities, precisely to...

Buyer requests a refund or return on a console over a detail | Questions and answers among users

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Buyer requests a refund or return on a console over a detail | Questions and answers among users | eBay Italy