Buyer opened everything, tore one card and now wants a refund 😡 | Questions and answers among users

stevanico · 2025-06-04T12:34:47.505000Z

Hi everyone,I'm writing to share a bad experience and see if others have had similar cases (and how they were resolved).I sold a sealed Pokémon 151 box (Chinese version), obviously as a collectible.The buyer, after a few days, opens all the packs in the box, tears at least one card (he admitted it in the messages, saying he did it to check whether it was authentic), and only after that writes to me claiming that the cards “are not authentic” and wants a refund.Now, in my opinion, this is absurd: if he had doubts, he just had to message me before opening everything. Instead, he completely tampered with the item, making it unsellable.Besides, the cards are not fake: I’ve sold the exact same boxes to other buyers with no problems.I contacted eBay support, and they told me to send a return label or refund him…but I’m wondering: shouldn’t the right to a refund lapse if the item has been damaged and tampered with? We’re not talking about jeans or a phone case, but about a sealed collectible item!Has anything similar ever happened to anyone?Can I defend myself somehow, or do I risk eBay siding with the buyer anyway?Thanks in advance for the advice 🙏Nicolò

Discussions

Buyer opened everything, tore one card and now wants a refund 😡 | Questions and answers among users | eBay Italy