Buyer has initiated a return | Questions and answers among users

erraticus72 · 2023-11-22T08:45:20.766000Z

Good morning,on the RETURN ITEM page,it says: buyer must return the item by...date....If I decide to issue a refund, the return will be closed and the item will not be returned. otherwise, if the buyer does not send me back the item by...date..., we could automatically close the return and I would not have to issue a refund. then there is a window where I should click to refund the Buyer. QUESTION? But if I refund the buyer now, will their return be closed and won’t they send me the item I sold them? can you help me, this isn’t clear to me, thanks

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Buyer has initiated a return | Questions and answers among users | eBay Italy