Hello everyone,I’d need some advice about a situation with a buyer.About 14 days ago (2 days after delivery), the buyer contacted me saying that the musical instrument (an handpan) didn’t sound as he expected. I tried to understand what was going on in order to assess a return, but after a few hours he said he had solved the problem himself by pushing a note inside the instrument.He then explicitly asked me for a partial refund via chat and confirmed that, with that refund, he would keep the ite...

Does the first refund appear as a discount or as a partial refund?You should have selected the reason at step 3 of the refund issuance procedure ... https://www.ebay.it/help/selling/managing-returns-refunds/rimborsare-gli-acquirenti?id=5182&st=3&pos=1&query=Rimborsare%20gli%20acquirenti&intent=rimborsare%20acquirente&lucenceai=lucenceai&docId=HELP1608 I’m writing this because on: https://www.ebay.it/help/selling/managing-returns-refunds/come-gestire-una-ric...

Buyer proposes and accepts a partial refund but opens a return after 10 days – what should I do? | Questions and answers among users

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Buyer proposes and accepts a partial refund but opens a return after 10 days – what should I do? | Questions and answers among users | eBay Italy