Buyer swaps a new item for an old one and returns it. eBay sides with him despite the photos. | Questions and answers among users

drsrl · 2026-04-16T10:17:21.902000Z

As the title says. I sold a new headlight and the customer returned a clearly used headlight of a different brand. Even though I had photos of the product I shipped, eBay sided with the buyer both in the dispute and on appeal. I attached only one comparison photo because of the attachment limit, but I had given eBay more images to make the point even clearer.What can I do? It’s not so much about the amount as it is about principle. It’s unacceptable to protect someone who acts so unfairly.

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Buyer swaps a new item for an old one and returns it. eBay sides with him despite the photos. | Questions and answers among users | eBay Italy