Unfair and dishonest buyer. What is eBay doing? | Questions and answers among users

bimbolini · 2024-06-08T11:42:38.561000Z

Hello everyone.Two days ago I wrote a post in which I complained about the fact that I had received negative feedback for an item that had just been shipped and therefore had not yet arrived at the buyer. I pointed this out to eBay, who immediately removed the feedback. So far, so good. But it didn't end there... The next day the buyer, as soon as he saw that his feedback was gone, opened a case against me asking for all his money back because the item hadn't arrived.I get the notification; in the reasons the buyer writes that the item hasn't arrived (and thanks, I had shipped it less than two days earlier), that I don't reply to his msgs (false), and bla bla. Anyway, I provide eBay with the photo of the shipping receipt, explain what happened, and respond to the case. At the same time I write an email to eBay customer service explaining that the buyer is doing everything he can to create problems for me... he leaves negative feedback a few hours after shipping, opens a dispute the next day knowing full well that the item could never have arrived in less than 48 hours, and finally lies when he says that I didn't provide him with tracking and that I don't reply to messages. Today I receive a reply from customer service.They tell me that they looked into the dispute, that I did the right thing by sending the photos of the receipt with tracking, and they thank me for the 18 years I've sold on eBay impeccably. But...They also tell me that the buyer opened the dispute not with eBay but with his credit card company; therefore eBay has no decision-making power over the outcome of the dispute. The buyer's credit card company will decide what to do. So my question is... if that's the case, can any bad-faith buyer buy an item on eBay, pay for it, receive it at home and then open a dispute through his credit card company, bypassing eBay? I mean, by doing this eBay, even if it sees that the seller is right, can't do anything? Is that possible? Because if so, in my opinion it's a flaw in the system.

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Unfair and dishonest buyer. What is eBay doing? | Questions and answers among users | eBay Italy